AutoPay is the convenient way to pay for the tariff on time
Fair AutoPay principles
Debunking unnecessary worries!
What if there’s no money on the card at the time of payment? Penalties? Negative balance? Blocking?
No-no! No penalties, debts, or blocking. We’ll simply try again the next day. Just top up your card or link another one for the payment. You can also pay using an alternative method.
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For example, what if I pay via terminal, and then money appears on my card — will it charge me twice?
Of course not. If you’ve already paid manually, AutoPay won’t repeat the charge. The amount is only deducted once. So, in this case, nothing will be charged from your card.
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If I pay manually — do I need to reconfigure AutoPay?
No need — the system adjusts automatically. The next AutoPay attempt will happen in 28 or 30 days (depending on your tariff plan). That means the countdown starts from the date of your last payment.
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Can I use the bonuses received for the first three payments?
Yes, the bonus amount will be used when the next service package is activated within your tariff. Any remaining AutoPay funds will stay on your mobile account.
This is an automatic payment of service package within the tariff plan from a bank card.
Who can use AutoPay?
Individual lifecell subscribers who are served on a prepid basis and contract with a 4-week or 30-day service package within the tariff plan.
What if I need the service package now?
No need to wait! Order the service package earlier (*700# or in the My lifecell app) and the next AutoPay date will be updated automatically.
Is it safe to use AutoPay?
Yes. Payment data security is guaranteed by international PCI DSS certification.
Where can I manage AutoPay?
You can manage 24/7 in the My lifecell mobile app, section ‘AutoPay’.
Will AutoPay be deactivated if I change my tariff plan?
No. The payment schedule and the price of the service package within the tariff will be automatically updated in accordance with the terms of the new tariff plan.
Will AutoPay work if I order a service package earlier?
No. AutoPay will simply update the date of the next debit from the card according to the schedule of the tariff plan.
How can I deactivate AutoPay?
In the My lifecell mobile app, ‘Autopay’ section and by code *113#.
*Bonuses are provided for the first three payments within 100 days from the AutoPay service activation date. The promotion is valid through 12/31/2026 throughout Ukraine, except for temporarily occupied and uncontrolled territories. Bonuses are valid for 60 days from the date of providing.
lifecell LLL retains the right to establish tariffs on its services, determine tariff plans according to Law of Ukraine “About electronic communication” (as amended), change the list of such services, as well as change the terms, promotion period, bring to an early termination, suspend its execution unilaterally under the Terms and procedures for the provision of telecommunication services of lifecell LLC